Return & Exchange Policy

Our official store policy and terms of service for purchases, exchanges, and rentals. Everything you need to know before you buy or rent.

Policy at a Glance

All Sales Are Final

Purchases are non-refundable. Please verify sizing and specifications before completing your order.

10-Day Exchange Window

Direct purchases may be exchanged for a different size or eligible item within 10 calendar days, in original condition.

Rental Cancellations

Cancel up to 7 full days before the scheduled pickup or dispatch date for a 65% refund (a 35% cancellation and processing fee applies). Cancellations within 7 days are completely non-refundable.

Rental Damage Fees

The customer assumes full responsibility for all rented garments and accessories from pickup or delivery until returned. Damage is billed as a Cleaning / Repair Fee; ruined or lost items are charged at full retail replacement value.

1. Purchase Return Policy

All sales are final. Due to the custom, tailored, and high-end formal nature of suits, tuxedos, and formal accessories, we strictly do not accept returns or issue cash, credit card, or store credit refunds under any conditions once a purchase is completed.

We strongly encourage customers to verify all sizing and product specifications carefully prior to completing purchase transactions.

2. Direct Purchase Exchanges

While purchases are non-refundable, we understand that sizing adjustments are sometimes necessary. Direct purchases may be exchanged for a different size or eligible item subject to the following mandatory conditions:

Timeframe

All exchange requests must be formally initiated within 10 calendar days of the original purchase date.

Garment Condition

Items submitted for exchange must be in their original, un-altered, unwashed, and unworn condition. Garments must be entirely free of odors (including cologne, smoke, or deodorants), stains, and pet hair.

Tags & Packaging

All original manufacturer tags, labels, and protective packaging must remain fully attached and undamaged.

Inspection & Denial

Any returned item showing signs of wear, alteration, or damage will be denied an exchange and returned to the customer at their sole expense.

3. Online Rental Cancellations & Refunds

Online suit and tuxedo rentals involve precise scheduling and dedicated inventory reservation. Rental order cancellations are governed by the following schedule:

Cancellations Prior to 7 Days

Rental orders may be cancelled up to 7 full days before the scheduled pickup or dispatch date.

Approved cancellations are subject to a standard 35% cancellation and processing fee based on the total rental charge. The remaining 65% balance will be refunded to the original payment method.

Cancelled Within 7 Days

Cancellations requested fewer than 7 days before the scheduled pickup or dispatch date are completely non-refundable under any circumstances.

4. Rental Care, Damages & Replacement Fees

The customer assumes full financial and legal responsibility for all rented garments and accessories from the time of pickup or delivery until all items are returned and logged into our system.

Cleaning & Repair Fees

If a rental garment is returned with excessive staining, minor tears, broken hardware, or other non-standard damage requiring specialized cleaning or minor tailor repairs, a mandatory Cleaning / Repair Fee will be billed to the customer.

Severe Damage & Replacement

If a rented item is ruined, altered, irreparable, or lost, the customer will be charged the full retail replacement value of the item. Upon receipt of full payment for the replacement cost, the customer will be permitted to retain the damaged garment.

For questions or formal policy inquiries, please contact customer support. By placing an order or reserving a rental on our website, you agree to abide by all terms outlined above.